شحن

At Knox Powering Generations, operating as Knoxwarehouse.com (hereinafter referred to as “we”, “our”, or “us”), we are committed to ensuring that your orders are delivered promptly and efficiently. Our delivery policy outlines the details of our delivery services within the UAE, including shipping options, delivery times, and associated costs.

1. Delivery Areas

We deliver across the UAE, including major cities such as Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al-Quwain, and Al Ain. Please note that some remote or outlying areas may have specific delivery requirements or longer delivery times.

2. Shipping Methods and Costs
Orders over AED 200 are eligible for free delivery. Orders below AED 200 will incur a delivery charge which will be displayed on the checkout page. Delivery times vary depending on the shipping option you choose and your shipping destination. For all our shipments, it may take up to 1-3 business days. However, Heavy Shipment Charges will be applied for Solar Inverters & Battery.

3. Order Processing
All orders are processed within 24 hours of receipt, excluding weekends and public holidays. Orders placed after 3 PM (UAE time) will be processed on the next business day. Once your order is processed, you will receive a confirmation email with tracking details.

4. Delivery Tracking
You can track the status of your delivery using the tracking number provided in your confirmation email. Simply enter the tracking number on the courier’s website to get real-time updates on your order’s location and estimated delivery time.

5. Delivery Restrictions

  • P.O. Boxes: Unfortunately, we do not deliver P.O. Boxes. Please provide a complete and accurate delivery address to ensure successful delivery.
  • Remote Areas: Some remote locations may have limited delivery options or extended delivery times. If your address falls into a restricted area, our customer service team will contact you to discuss alternative arrangements.
  • International Shipping: We currently only offer international shipping to limited countries. If you do not see your country listed as a shipping option during checkout, please contact us at info@knoxwarehouse.com

6. Delivery Issues
If you encounter any issues with your delivery, such as delays, damaged items, or incorrect shipments, please contact our customer service team as soon as possible. We will work diligently to resolve any issues and ensure that you are satisfied with your purchase.

7. Third Party Delivery Service

We partner with third-party courier and logistics companies to handle deliveries. While we strive to ensure safe and timely delivery, Knox shall not be held responsible for any delays, damages, losses, or incidents that occur once the order has been handed over to the courier. In such cases, we will assist you in coordinating with the courier to resolve the matter.

8. Contact Us
If you have any questions about this Shipping/Delivery Policy or our data practices, or if you wish to exercise your rights regarding your personal data, please contact us:

Email: info@knoxwarehouse.com

or visit our Contact Us Page. 


Last updated: 22nd August, 2025

 

Note: Please note that this Delivery Policy is subject to change without prior notice.