Return & Refund Policy 

Thank you for shopping at Knox Powering Generations, operating as Knoxwarehouse.com (hereinafter referred to as “we”, “our”, or “us”), your trusted destination for quality products. We aim to provide you with an exceptional shopping experience. Please read our Refund, Return, and Replacement Policy carefully to understand your rights and responsibilities when shopping with us.

1. Refund/Return Policy
We offer Return & Refunds funds on products only in the following circumstances:

• The product received is damaged or defective.

• The product received is significantly different from what was described on our website.

• To be eligible for a refund or return, you must submit your request within 7 business days from the date of delivery, as confirmed by our shipping partner’s tracking records. Requests made after this period will not be accepted.

• Refunds will be processed back to the original payment method used for the purchase.

• Shipping and handling charges are non-refundable.

2. Replacement Policy
We offer replacements for products that are damaged, defective, or significantly different from what was described on our website. Replacement requests must be submitted within 7 business days from the date of delivery. Any requests received after this period will not be eligible for replacement. We will arrange for the return shipping of the defective product and ship a replacement to you at no additional cost. If the product is out of stock or unavailable for replacement, we will offer you a refund or store credit as per your preference.

3. Exceptions
Certain products may not be eligible for return, refund, or replacement due to hygiene reasons or if explicitly stated on the product page. Personalized or customized items are not eligible for return unless they are defective or damaged.

Please note: All refund, return, and replacement requests must be made within the 7 business day window. After this period, we are unable to accommodate any claims.

4. Shipping Costs
Customers are responsible for all shipping costs when returning a product. For your protection, we strongly recommend using a trackable shipping service and purchasing shipping insurance to ensure the product is safely returned to us.

5. Contact Us
If you have any questions about this Refund, Return, and Replacement or our data practices, or if you wish to exercise your rights regarding your personal data, please contact us:

Email: info@knoxwarehouse.com

or visit our Contact Us Page. 

Last updated: 22nd, August 2025

Note: Please note that this Refund, Return, and Replacement Policy are subject to change without prior notice.