At Knox, we believe shopping for smart technology should be simple and transparent. Below you’ll find answers to the most common questions about our products, shipping, returns, warranties, and policies. Whether you’re exploring our solar solutions, travel adapters, or smart lifestyle gadgets, this section will help you shop with confidence and get the most from your Knox experience.
If you have other questions, please just send it to knowarehouseofficial@gmail.com.
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Knox provides a diverse range of products, including universal travel adapters, fast-charging mobile cables, smart pet care products like automatic feeders and water fountains, and other modern electronic accessories. All products are designed with premium quality, international safety standards, and intelligent engineering for long-lasting performance.
Knox is a UAE based technology brand with a global presence. We are proudly also registered and operating in UK, China and Pakistan supplying solar energy products and premium consumer electronics across the UAE and international markets.
Yes. We deliver to all major cities in the UAE—including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, Umm Al-Quwain, and Al Ain. Orders are typically delivered within 1–3 business days. International shipping is available to select countries. If your country is not listed at checkout, please contact knowarehouseofficial@gmail.com for assistance.
Orders above AED 200 qualify for free standard delivery across the UAE. For orders below AED 200, a small shipping fee will apply, which is displayed at checkout.
We accept returns and refunds within 7 business days of delivery if the product is defective, damaged, or significantly different from the description. Products must be unused, in their original condition and packaging, and returned within the specified time. Refunds are processed to the original payment method within 7–14 business days.
Yes. If your product is defective or damaged, you can request a free replacement within 7 business days of delivery. If the product is unavailable for replacement, we will issue a refund or store credit based on your preference.
Your privacy is our priority. We collect only essential information—such as contact details, shipping addresses, and payment information—to process orders and provide a seamless shopping experience. All data is handled in compliance with UAE privacy regulations and protected through advanced encryption and secure payment gateways. For full details, please refer to our Privacy Policy.
We accept multiple secure payment options, including credit/debit cards, online payment gateways, bank transfers, and Cash on Delivery (COD) within the UAE. All transactions are processed in AED (United Arab Emirates Dirham).
Once your order is processed, you will receive a confirmation email with a tracking number. Simply use the tracking link provided to get real-time updates on your shipment.
You can reach our customer service team by emailing knowarehouseofficial@gmail.com or visiting our Contact Us page for quick assistance regarding orders, returns, shipping, or product information.